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Policies

Terms

  • Payment: Payment for the entire term is due at the commencement of that term. If fees are not paid on the due date, a $35.00 administration fee is applicable. If you are a late evening student, please phone, email us or visit us during our business hours to pay your fees, or simply pay the invoice online via EFT. Credits, refunds, and payment plans can only be authorised by School Administration.
  • Cancellations outside 48 hours: Cancellation of a lesson means forfeiture of that lesson unless a cancellation has been made outside of 48 hours of the beginning of that lesson commencing. In the event of a cancellation outside of 48 hours, a make-up credit will be issued for a make-up lesson. Please note that make-up lessons are subject to availability and are not guaranteed. Please note that you may only ever hold a maximum of 2 make-up credits during a term and that all held make-up credits expire at the end of every term.
    Please speak to a School coordinator if you have any questions regarding this policy. Cancellations can be made by calling the School coordinator of your school, via email, or through the online student portal.
  • Cancellations inside 48 hours from lesson commencing: Any cancellation inside of 48 hours of a lesson commencing will mean forfeiture of that lesson and no make-up credit will be issued. Please note that the reason for cancellation is irrespective of the cancellation to occur, be it illness, lateness, or any other event outside your control.
    Any cancellation made within 48 hours from the beginning of a lesson will not be given a makeup credit under any circumstances.
  • Teacher Cancellations: If a teacher has to cancel your lesson you will receive notice from us immediately as soon as we are advised by the teacher. We will speak with you directly to arrange a make-up lesson, relief teacher lesson, or refund. Make-up credits for lessons resulting from a teacher cancellation never expire and you will always receive a make-up credit if the teacher cancels.
  • Relief: We reserve the right to provide a relief teacher if your usual teacher is unavailable. Please be aware that teachers move on and a permanent teacher change is also a possibility. We will let you know immediately if there are any changes.
  • Continuity: In an effort to promote consistency and musical progress we will automatically assume that you are continuing with your lessons indefinitely. We will send you an invoice for the next term approximately four weeks prior to the beginning of the term. The receipt of this invoice offers you the first choice to retain your current teacher and time. To take up this offer all you need to do is pay your invoice by the due date (14 days from receipt of invoice). If you do not intend to continue your lessons, please advise us as soon as possible so we can free up this time for many students on our waiting list. Please discuss any potential difficulties with the administration staff. Students who do not pay their invoice within the given timeframe for next term are presumed to be discontinuing lessons and will be replaced by students on our waiting list.
  • Progress: Progress reports are given out annually at the end of the year in paper form and will soon be available online week by week. This is a great way for students and parents to gauge progress and see where they can improve. Parents also have the opportunity to spend 5 minutes discussing their child’s progress with the teacher during the last lesson in each Term. Our teachers also nominate their best students for 3 important awards at the end of each year.
  • Discounts: Students who are learning two or more instruments, students taking hour lessons, or families with two or more children attending lessons, are entitled to a 5% discount on the second, third, etc student fees. What this means is the first student would pay normal fees and then the subsequent student would be entitled to the 5% discount.
  • Refunds: No refunds are given on school payments, however alternate lesson options can be considered. Credits, refunds, and payment plans can only be authorised by senior administration.
  • Force Majeure: If the provision of scheduled music lessons is affected by a Force Majeure event (as defined in these terms and conditions), ASOT shall use its best endeavours to make available alternative music tuition to students by way of online videoconferencing tuition service. If for any reason online videoconferencing tuition is unable to be provided by ASOT, then ASOT will in the alternative offer whenever reasonably practical, make-up lessons for affected students during that current school Term. If for any reason, ASOT is unable, following a Force Majeure event, to provide either online videoconferencing tuition or the make-up lessons, then ASOT shall at the end of an affected school Term upon written request by a parent directly and adversely affected by a Force Majeure event, provide a refund of 50% of the fees paid in advance for those lessons that were cancelled as a result of the Force Majeure event and then not offered to the student in the alternative by way of either online videoconferencing tuition or make-up lessons.
    • Please note that the ASOT reserves the right to offer online videoconferencing tuition in the place of face-to-face tuition during a “Force Majeure Event”.
    • “Force Majeure Event” means an event or circumstance beyond the control of, and without the fault or negligence of, ASOT which by the exercise of reasonable diligence it was unable to prevent including riot, war, an act of terrorism, contamination, earthquake, bushfire, flood, infectious disease, pandemic, nuclear radiation, strike, industrial action, school closures, petrol shortage, military directive or government overthrow.
  • Dress Code: ASOT reserves the right to deny a student entry on a given day if not dressed in line with dress code, particularly closed-toed shoes for safety.
  • Marketing: ASOT reserves the right to take photographs, videos, and/or audio recordings, and to use them for promotional purposes.
  • Developmental Mobility: ASOT reserves the right to move students to a class of a different age group or experience level than that enrolled, where it will better suit the student’s learning needs or developmental status.
  • Behaviour: ASOT has a zero-tolerance approach to bullying, harassment, and unruly behaviour. We reserve the right to suspend or expel a student where the student or an associated parent/guardian behaves in a manner not befitting the School’s ethos.
  • Injury: ASOT accepts no liability for injury caused through misuse of the facilities or equipment.
  • Logistics: Students must not be dropped off or collected more than 10 minutes either side of class without prior arrangement with ASOT.
    • Students in JNR classes (aged 12 and under) or with developmental needs must be accompanied into the facility and remain accompanied until called into their allotted studio.
    • Students in SNR classes (aged 13-18) may enter unaccompanied, however, if the student’s behaviour or developmental status contraindicates, we reserve the right to require the student to be accompanied. SNR students are expected to role model appropriate behaviour for JNR students, and our behavioural expectations are upheld to a high standard.
  • Parking: Parking at ASOT facilities must be used appropriately. Unless a kiss & ride is signposted, any person dropping off or collecting a student must park in a marked bay.
    • Perth Eastern Campus:No standing is permitted in the thru-lanes running from Rudloc Rd through the carpark. Penalties may apply in cases of misuse.
    • Perth Northern Campus: All parking is 4 hours maximum and fines may be issued by the Entertainment Centre's parking enforcement, ASOT holds no liability if you receive a fine.
  • Conferencing: If your child’s teacher has concerns about behavioural or developmental issues, you may be required to attend a conference with ASOT faculty to discuss the most suitable course of action to support your child’s education. Failure to reasonably attend may result in suspension, or in prolonged cases, expulsion. A video conference can be arranged if necessary, however, it is preferable for you to attend the campus where your child learns for this discussion.
  • Welfare: If ASOT has concerns about the safety or welfare or any student, family member, or attendee, the right is reserved to contact the appropriate authorities.

Privacy Policy

AUSTRALIAN SCHOOL OF THEATRE – PRIVACY POLICY

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us or our means LEGgroup Pty Ltd ACN 163 998 141, trading as Australian School of Theatre.

Personal information

The types of personal information we may collect about you and/or your child(ren) include:

  • names
  • images of you and/or your children
  • contact details, including email address, mailing address, street address and/or telephone number
  • ages and/or dates of birth
  • your credit card or payment details (through our third party payment processor
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
  • any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms
  • to contact and communicate with you
  • for internal record keeping, administrative purposes, invoicing and billing purposes
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
  • to comply with our legal obligations and resolve any disputes that we may have

Disclosure of personal information to third parties

We may disclose personal information to:

  • our employees, contractors and/or related entities
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.
  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
  • relevant authorities where any concerns exist about the safety or welfare of any person or child, as detailed in the School’s terms

By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via email – directors@leggroup.com.au

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us via email to directors@leggroup.com.au and provide full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us via email to directors@leggroup.com.au or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

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